Everything You Need to Know Before Your Visit
What to expect
Your first visit to Cheltenham Dental Care – 284 Bay Road, Cheltenham VIC is designed to be relaxed and informative. From the moment you arrive, our friendly front-desk team will make you feel at ease. Your dentist will take time to understand your dental history, discuss your goals, and explain treatment options clearly.
Forms
Save time by filling out your patient information and medical history form ahead of your visit. These forms help us personalise your care and ensure we understand your needs. You can download them online or complete them when you arrive.
Comfort Tips
We want you to feel completely at ease during your visit. Arrive a few minutes early to unwind, and let us know if you experience dental anxiety — we’ll adjust the pace of your appointment to suit you. Our gentle approach, advanced technology, and caring team help make every visit a positive experience.
Fees & Payment Plans
Insurance guidance
Cheltenham Dental Care – 284 Bay Road, Cheltenham VIC accepts most major health funds. Bring your membership card to your visit and we’ll help you process claims instantly. Our reception team can also explain what’s covered and assist with pre-approval if required.
NIB Preferred Provider
From 6 October, Cheltenham Dental Care will be a preferred provider for NIB. Eligible members of NIB and its partner health insurers may be able to access their applicable health fund benefits when receiving eligible dental treatment at our clinic.
Eligible partner health insurers include:
- AAMI Health Insurance
- Apia Health Insurance
- Suncorp Health Insurance
- Qantas Health Insurance
- ING Health Insurance
- IMAN Australian Health Plans
- GU Health
- Real Health Insurance
- Australian Seniors Health Insurance
Please bring your current health fund membership card to your appointment. Our team can assist with processing your eligible health fund claim.
Child Dental Benefits Schedule (CDBS)
Eligible families can access up to $1,158 in benefits for children’s dental care through the Government’s CDBS program. This covers check-ups, cleans, fillings, and other essential treatments. Ask us to check your child’s eligibility — we’ll handle the details for you.
Insurance Companies That Work With Us
We work with most major health funds including Bupa, Medibank, HCF, NIB, ahm, Allianz, and more. Bring your health fund card so we can process your claim on the spot.
Frequently Asked Questions
What happens during my first visit?
Your first appointment includes a comprehensive oral examination and discussion about your dental goals. We’ll create a treatment plan that fits your needs and schedule.
Do you accept new patients?
Yes! We’re always happy to welcome new patients, whether you’re visiting for routine care or specific treatment.
How often should I book a check-up?
We recommend a check-up and clean every six months to maintain optimal oral health.
Do you offer emergency dental care?
Yes. If you’re in pain or have a broken tooth, call us right away. We reserve same-day appointments for emergencies.